Holiday Period Management: How iHousing Handles Peak Seasons

Managing Airbnbs during Chinese New Year requires specialized operations beyond standard management. With 8 years and 100+ properties, iHousing has refined peak season management to ensure smooth operations, guest satisfaction, and maximum revenue.

Peak Season Challenges

CNY creates unique operational demands:

• Multiple check-ins/check-outs: 15-day period with compressed turnover times
• Guest expectations: Higher demands for immediate issue resolution
• Communication volume: 3-5x more inquiries than regular periods
• Maintenance coordination: Must happen between guests without disrupting stays
• Pricing adjustments: Real-time market response needed

iHousing's Peak Season Infrastructure

Responsive Communication:

• On-call team (not call center) responds within 5-15 minutes
• Melaka-based staff (not remote/regional)
• Multi-language support (EN, BM, Chinese, dialects)
• Owner notification system for urgent matters

Maintenance Coordination:

• Scheduled during vacancy gaps only
• Emergency rapid response (under 60 minutes)
• Preferred contractor network (no markups)
• Preventative maintenance pre-peak season

Peak Season Staffing

Team expansion during CNY:

• Cleaning team: 50% more capacity for faster turnovers
• Guest services: Additional staff for check-in support
• Maintenance: On-call technician throughout period
• Quality control: Enhanced inspection after each turnover

Result: 95%+ guest satisfaction during peak vs 75% industry average.

Technology for Peak Efficiency

Our tech stack:

• Calendar sync: Real-time 5-platform synchronization prevents double-booking
• Dynamic pricing: Algorithm adjusts rates based on demand
• Guest messaging: Automated yet personalized communication
• Owner portal: Real-time revenue and booking visibility

Cost: All technology included in flat fee - no extra charges.

Peak Season Performance Metrics

td>4-6 hours

Metric	Industry Average	iHousing CNY
Response time	45-90 minutes	5-15 minutes
Turnover completion	2-3 hours
Guest satisfaction	4.2 stars	4.8 stars
Owner communication	24-48 hour delay	Real-time portal

Owner advantage: Flat fee means we prioritize your satisfaction, not commission maximization.

Prepare Your Property for Peak Seasons

Pre-season checklist:

1. Preventative maintenance (completed 1 month before)
2. Extra supplies stocked (linens, toiletries, essentials)
3. Emergency contact list distributed to all service providers
4. Guest communication templates prepared for common CNY questions
5. Pricing calendar finalized with advance booking strategy

WhatsApp +60166996688 to ensure your property is peak-season ready.