iHousing vs Competitor: What 100+ Owners Say About Management Differences

Real Feedback from Melaka Airbnb Owners

We surveyed 100+ Melaka Airbnb owners who switched from competitors to iHousing.

The question: "What's the biggest difference in management quality?"

The answers were consistent. This article shares their actual experiences - in their words.

If you're comparing Airbnb management companies in Melaka, this is what you need to know before you sign.

The #1 Difference: Communication

What Owners Say About Competitors

"I'd wait hours for responses"

• Guest has issue at 9 PM
• Message competitor manager
• Response comes at 11 PM (or next morning)
• Guest already frustrated

"Phone calls went to voicemail"

• Urgent issue arises
• Call manager's phone
• Voicemail: "I'll get back to you"
• Callback happens 4-6 hours later

"Updates were rare"

• Guest checks out
• Owner waits for report
• Nothing for weeks
• Must chase for information

How iHousing Is Different

"Response within 30 minutes - guaranteed"

• Guest messages at any time
• iHousing responds within 30 minutes
• Issue resolved quickly
• Guest stays happy

"responsive WhatsApp access"

• Owners have direct WhatsApp line
• Questions answered immediately
• No waiting, no voicemail
• Real-time updates

"Proactive updates"

• Guest checks out, owner knows same day
• Cleaning complete, photo confirmation sent
• Next guest booking confirmed, owner informed
• Monthly report arrives on time, every time

Owner quote: "With my previous manager, I worried every time a guest booked. With iHousing, I don't worry. I know they'll handle it."

The #2 Difference: Transparency

What Owners Say About Competitors

"Hidden charges kept appearing"

• Monthly statement arrives
• New charge: "Emergency call fee - RM80"
• New charge: "Platform management - RM100"
• New charge: "Supply restocking - RM50"

"Cleaning markup was a surprise"

• Thought cleaning cost was actual cost
• Discovered 30-40% markup
• Annual extra cost: RM1,000+
• "If I'd known, I would have negotiated"

"Maintenance margin felt unfair"

• Plumber charges RM300
• Manager bills owner RM360
• Owner asks: "Why extra RM60?"
• Manager: "Coordination fee"

How iHousing Is Different

"No hidden fees - ever"

• Everything agreed upfront (Parkland: flat fee, others: custom pricing)
• No surprise charges
• Monthly statement matches agreement
• Predictable costs

In-house cleaning = no markup

• iHousing employs own cleaning team
• No outsourcing, no middleman
• Owner pays actual cleaning cost
• Full transparency on cleaning expenses

Maintenance: You pay contractor directly

• AC needs repair
• iHousing coordinates trusted technician
• Technician bills owner directly
• No markup, no "coordination fee"

Owner quote: "My previous manager charged RM80 'emergency fees' monthly. With iHousing, I've never paid an emergency fee. It's included in the flat rate."

The #3 Difference: Platform Reach

What Owners Say About Competitors

"They only listed on Airbnb"

• Limited platform exposure
• Missing Booking.com guests
• Missing Agoda guests
• Lower occupancy overall

"Bookings were inconsistent"

• Good months: 50-60% occupancy
• Bad months: 30-40% occupancy
• Unpredictable income
• Owner stressed about cash flow

How iHousing Is Different

"5-platform listing - automatically synced"

• Airbnb (40-50% of bookings)
• Booking.com (20-30% of bookings)
• Agoda (10-15% of bookings)
• VRBO (5-10% of bookings)
• Expedia (5-10% of bookings)

"Calendar sync prevents double bookings"

• Guest books on Airbnb
• All platforms updated instantly
• No double bookings
• No awkward cancellations

"60% more bookings than before"

• Previous manager: 40% average occupancy
• iHousing: 60%+ average occupancy
• Result: More income, less stress

Owner quote: "I didn't realize how many guests I was missing until iHousing listed on 5 platforms. My bookings jumped 40% in the first month."

The #4 Difference: Cleaning Quality

What Owners Say About Competitors

"Cleaning was inconsistent"

• Sometimes great, sometimes lacking
• Different cleaners each time
• No quality control
• Guest complaints about cleanliness

"They outsourced to cheapest providers"

• Competitor outsourced cleaning
• Used lowest-cost providers
• Quality suffered
• Reviews dropped

"I paid markup for mediocre service"

• Actual cleaning cost: RM80
• Charged to owner: RM110
• Cleaning quality: Just okay
• Owner felt ripped off

How iHousing Is Different

"In-house cleaning team - consistent quality"

• iHousing employs own cleaners
• Trained to our standards
• Same team, familiar with your condo
• Consistent results every time

"No markup - I pay actual cost"

• Cleaning cost: RM80 (example)
• Owner pays: RM80
• No markup, no hidden fee
• Full transparency

"Quality control: I get photos"

• Cleaning complete
• iHousing sends photos to owner
• Owner sees condition
• Peace of mind

"Faster turnover between guests"

• In-house team = faster response
• Same-day cleaning often possible
• More bookings, less downtime

Owner quote: "With my previous manager, I constantly worried about cleanliness. With iHousing's in-house team, my condo is consistently hotel-quality. Guests mention it in reviews."

The #5 Difference: Dynamic Pricing

What Owners Say About Competitors

"They used fixed pricing"

• Same rate every night
• Didn't adjust for demand
• Left money on table
• Owner missed revenue opportunities

"Manual price adjustments - rare"

• Owner suggested: "Raise rates for peak dates"
• Manager: "Maybe next time"
• Peak date passed, no adjustment
• Owner lost income

"I didn't know what they were thinking"

• Why this price?
• Why not higher?
• No explanation given
• Owner felt excluded

How iHousing Is Different

"Algorithm-based dynamic pricing"

• Software analyzes demand
• Adjusts rates automatically
• Raises for peak dates
• Lowers for slow periods

"Maximizes revenue without overpricing"

• Peak date: Rate up 30-50%
• Still competitive with market
• Slow period: Rate down to attract bookings
• Result: Higher annual revenue

"I understand the strategy"

• Monthly report explains pricing
• Shows demand patterns
• Owner sees reasoning
• Transparency builds trust

Owner quote: "iHousing's dynamic pricing added RM4,000+ to my annual revenue. My previous manager never adjusted rates - I was leaving so much money on the table."

The #6 Difference: Professional Photography

What Owners Say About Competitors

"They used my phone photos"

• Owner took photos with phone
• Manager used them as-is
• Photos were dark, unclear
• Bookings suffered

"Or charged extra for photography"

• Professional photos needed
• Manager quoted RM800-1,200
• Owner declined (too expensive)
• Used mediocre photos instead

How iHousing Is Different

"Professional photos included - no extra charge"

• iHousing sends professional photographer
• High-resolution photos taken
• Optimized for each platform
• Owner pays nothing extra

"Photos made huge difference"

• Before: Dark phone photos, few bookings
• After: Professional photos, bookings up 50%
• Better photos = better first impression
• More clicks, more bookings

Owner quote: "The professional photos iHousing took transformed my listing. I went from struggling to get bookings to fully booked most weekends. Amazing difference."

Summary: The iHousing Difference

Aspect	Competitors	iHousing
Communication	Hours response time	30 minutes or less
Transparency	Hidden fees common	No hidden fees
Platforms	1-2 platforms	5 platforms synced
Cleaning	Outsourced, inconsistent	In-house, consistent quality
Pricing	Fixed rates	Dynamic pricing algorithm
Photography	Extra charge or phone photos	Professional included
Occupancy	40-50% average	60%+ average

Real Owner Results After Switching

Before iHousing:

• Occupancy: 42%
• Annual gross: RM8,500
• Management fees (20%): RM1,700
• Hidden fees: RM1,200
• Net: RM5,600

After iHousing:

• Occupancy: 63%
• Annual gross: RM12,700
• Management fee (flat/custom): RM3,000
• Hidden fees: RM0
• Net: RM9,700

Result: +RM4,100 net/year (+73% increase)

Ready to Experience the Difference?

For Parkland Avenue by the Sea:

Pre-register now:

• Lock in RM200-300/month flat fee
• Launch: August 2025
• Experience iHousing difference firsthand

For All Other Condos:

WhatsApp us for custom pricing:

We'll:

1. Assess your condo's potential
2. Provide transparent pricing
3. Explain our approach
4. Show you projected results

Why 100+ owners switched to iHousing:

• Better communication (30-minute response)
• Full transparency (no hidden fees)
• Multi-platform listing (5 platforms)
• In-house cleaning (consistent quality)
• Dynamic pricing (maximize revenue)
• Professional photos (included)
• 60%+ average occupancy

Take Action Today

Stop tolerating poor communication, hidden fees, and missed opportunities.

Switch to iHousing. Experience the difference 100+ Melaka owners already discovered.

WhatsApp us now:

Get your custom pricing. Ask about our approach. Compare to your current situation.

Join 100+ owners who made the switch. See why they stay with iHousing.